Harbor IT
Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.
Unified Communication • Wi-Fi for Business • Network Infrastructure • Design & Support • Project Management
Nonprofit Customer Support Associate
5 days ago
Harbor IT
Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.
Unified Communication • Wi-Fi for Business • Network Infrastructure • Design & Support • Project Management
📋 Description
• Provide excellent Customer Support by addressing inquiries and concerns promptly, completely, and effectively. • Navigate client conflict by addressing it head-on in a professional, pleasant manner. • Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation.
🎯 Requirements
• 1-3 years of work experience in a similar role in a business services environment utilizing Customer Support Software • Prior success in a customer service, sales, or other customer-facing role • Demonstrated success in a detailed or complex customer-facing role • Demonstrated success in consistently meeting deadlines • Excellent written and oral communication skills • Familiarity with Google Suite or Microsoft Office • Ability to provide exceptionally attentive service in a fast-paced environment • Effectively multitask, manage time, and prioritize • Experience using and maintaining a knowledge base • Ability to solve complex problems and learn new information on-the-fly • 2+ years experience in client service, preferably in a business services environment utilizing Client Service Software • Attention to detail
🏖️ Benefits
• health benefits • flexible paid time off • parental leave • fertility and adoption assistance • 401(k) • educational reimbursement
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