Application Support Specialist - II

March 26

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+10 more states

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Inteli Platforms Inc

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Inteli Platforms Inc. is a company that focuses on innovative technology and providing IT and business support solutions. The company emphasizes the importance of people in its processes, underscoring a people-centric approach to service delivery. Inteli Platforms Inc. operates with an agile delivery model, offering placement and recruitment services by deploying individuals to meet specific business requirements. The company is noted for its world-class strategic IT and business team and is recognized for creating good work-life balance by employing a team that works all hours across different time zones.

51 - 200 employees

👥 HR Tech

🎯 Recruitment

🤝 B2B

📋 Description

• Schedule: M-F from 8:30 AM EST to 5:30 PM EST, but you MUST be available for on-call, after-hours support rotation, and weekend schedules. • The ideal candidate will provide assistance, advice, problem solving, and technical information to clients regarding the use of InteliChart healthcare software applications. • Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines. • Quickly identify problem areas or situations, evaluate problem causes and take appropriate action to resolve or escalate problems identified. • Become an application super user for all InteliChart applications/products. • Learn the customer's operations and systems and prioritize customer requests according to established guidelines. • Continually learn and utilize highly specialized software applications. • Prepare and provide routine reports. • Work independently with minimal supervision.

🎯 Requirements

• Experience with healthcare software and/or healthcare industry is required. • Strong SQL and data analysis skills (including investigative troubleshooting skills and at least 2 years of SQL experience). • Ability to create complex queries with joins, filtering, aggregates, etc. • Previous experience providing software application support to healthcare clients. • Critical thinking and strong troubleshooting skills. • Excellent client service and communication skills. • Project a high level of energy and enthusiasm to clients. • First-rate phone and email etiquette, spelling, and grammar. • Overall understanding of network infrastructures. • Hands-on software and hardware troubleshooting experience. • Experience with data management. • Fluent with MS Office product suite (MS Word, Excel, Outlook).

🏖️ Benefits

• Medical, dental and vision plan options • Free virtual healthcare for you and your family • 20 PTO days, with 1 day added for every year of service • 10 paid holidays every year • 401(k) plan with employer match • Basic Life Insurance and AD&D plans • Health Savings Account/Flex Spending Account • Total Pet plan • Legal club plan (legal, ID theft, tax preparation) • Fully Remote work