Director of Vercel Academy

September 27

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Vercel

WebsiteLinkedInAll Job Openings

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

Description

•Vercel is seeking a Director of Academy to define and develop Vercel Academy. •This role involves creating and delivering tailored syllabi and course content for various levels of expertise. •You will play a key role in enhancing our reputation for exceptional customer enablement throughout their entire journey with Vercel. •Work with customers, partners and employees to determine the optimal education strategy to best enable our users on essential Vercel capabilities. •Develop syllabi and content that deliver key product and best practices knowledge that enable users to successfully design and deploy solutions in Vercel. •Provide training sessions to Enterprise customers. •Work with engineering and product teams to convey product gaps and needs. •Continuously maintain and update existing educational materials to reflect current product capabilities.

Requirements

•You have experience defining and building an enablement curriculum for a SaaS platform company. •You have built and rolled out a certification program at a SaaS platform company before. •You lead by example and develop more junior members of the team. •You possess exceptional communication skills. •Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup. •You are comfortable working with a fully remote, globally distributed team. •You have a passion to deliver a customer experience second to none. •Bonus If You: •Have experience using Next.js. •Have experience supporting backend runtime environments, especially Node.js. •Have experience with CDNs and an understanding of caching techniques. •Work with monorepos and/or custom, complex CI/CD pipelines. •Understand DNS and can explain this clearly to others.

Benefits

•Great compensation package and stock options. •Inclusive Healthcare Package. •Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. •Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. •Remote Friendly - Work with teammates from different time zones across the globe. •We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.