Detroit: (Help Desk) - Level 1/Associate Admin

August 26

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Verdant TCS

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Cybersecurity focused managed IT services, cloud solutions, and IT consulting.

11 - 50

Description

• Manage Help Desk tickets in a timely manner • Respond to customer issues via phone, email and computer chat • Provide customer assistance • Document customer interactions • Run diagnostics to resolve customer reported issues • Escalate issues to the next Tier with next level of difficulty • Install, make changes and repair computer hardware and software • Follow-up with customers to ensure issues are resolved • Customer Onsite Visits and Onsite Support • Willing to do light System and Network Admin work and grow into an Associate System Admin full time • Willing to do project work during down time, racking network equipment, and learning system admin duties • Patch management • Scripting • Network Deployment of Meraki Equipment • Manage Meraki Networks for Clients • Learn Azure and Cloud systems for administration • Learn 3cx VOIP cloud phone system • Printer and Copier deployment with Paper Cut Hive Cloud setup etc.

Requirements

• Proficiency with iOS and Windows computers • Excellent oral communication skills • Detail oriented in order to keep detailed notes on tickets • Ability to diagnose and resolve basic computer technical issues • Knowledge of Microsoft Office 365, Google G-Suite, and other domain services • Email Client Configurations • Networking (basic understanding of switches, firewalls, VPN clients, wireless networking) • Basic experience with Windows Server Active Directory, DNS, DHCP