Research Support Specialist

Yesterday

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Logo of Verra Mobility

Verra Mobility

Road Safety β€’ Transportation β€’ Speed Safety Cameras β€’ Mobility β€’ Red-Light Safety

1001 - 5000

Description

β€’ The Research Support Specialist is responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with client expedited requests. β€’ This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring resolution to renter disputes. β€’ A successful candidate must be a self-starter, have a high degree of critical thinking, good judgment, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities. β€’ Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations. β€’ Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses. β€’ Prioritizing daily workload based on importance of assigned tasks. β€’ Track and communicate abnormal service inquiry trends to leadership. β€’ Create clear complete documentation and notes for all inquiries. β€’ Assist with customer service calls when needed for service level objectives. β€’ Assist with other tasks necessary.

Requirements

β€’ High School diploma β€’ Previous experience in an administrative, research, customer service or transaction processing position 2+ years. β€’ Excellent reading and comprehensive skills β€’ Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing β€’ Intermediate skills with Microsoft Products (including Outlook, Excel, etc.) β€’ The ability to analyze data to resolve complex issues. β€’ Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution. β€’ The ability to multi-task and thrive under pressure in a team environment. β€’ Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics.

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