Customer Service Representative

5 days ago

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

• Responsible for consistently meeting production standards for inbound and outbound calls • Responsible for consistently meeting quality assurance standards. • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer • Protects customer information by keeping all information confidential. • Processes miscellaneous paperwork and documentation. • Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service • Schedules call backs as needed. • Be a collaborative team member. • Assist with additional tasks as assigned by supervisor or call center management. • Be proficient in the de-escalation on calls and handle patient escalated calls • Be proficient in working directly in multiple client systems where applicable • Be proficiency in all communication channels including Web Chat • Has the ability to effectively communicate information to various team members? • Ability to be mentor for new employees to help them be successful within first 60 days of new hire • Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Requirements

• Excellent communication (written and oral) and interpersonal skills • Strong organizational, multi-tasking, and time-management skills • Must be detail oriented and able to follow through on issues to resolution • Must be able to act both independently and as a team member. • High School Diploma or equivalent combination of education and relevant experience needed. • One year or more provide customer service support over the phone in remote setting.

Benefits

• Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave