IT Customer Service and Support
Yesterday
🇺🇸 United States – Remote
💵 $17 - $31 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Provides technical phone support for CVS Health employees, contractors, clients and vendors. • Responsible for opening and escalating tickets, troubleshooting support issues. • Acts as an intermediate hardware and software technical support resource. • Coordinates with IT Tier 2 areas to resolve incidents. • Ensures excellent customer service while exceeding standard support levels.
Requirements
• 1+ years of call center phone support experience. • Experience with Microsoft Operating Systems, MS Exchange/Outlook, IE, Active Directory, MS Office Suite, Unix/Putty, Citrix, SQL Server, remote computer control software, HP Printer Support. • Must work specified schedules.
Benefits
• Full range of medical, dental, and vision benefits. • Eligibility for 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance. • Short-term and long term disability benefits. • Paid Time Off and paid holidays. • Education assistance and free development courses. • CVS store discount and discount programs.
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