Live Chat Customer Service Advisor

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Anthology Inc

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Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000

💰 Venture Round on 2023-01

Description

• The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. • Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. • We believe in the power of a truly diverse and inclusive workforce. • For more information about Anthology and our career opportunities, please visit www.anthology.com. • Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. • We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. • Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. • Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. • Student Success offers remote, work from home opportunities with immediate availability and schedules that offer flexibility. • Primary position responsibilities will include: Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently Handling and resolving situations with customers in a timely and effective manner Assisting management with special projects relating to customer service Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times Handling multiple job tasks at one time and escalating issues in a timely manner.

Requirements

• Willing to accept a temporary assignment • Must have a minimum of 3 months live chat experience • Ability to pass a typing speed test and type 50 WPM • At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent • Ability to sit and work at a desk and on the computer for extended periods of time • Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift • Ability to take inbound (voice) phone calls in a conversation-heavy environment • Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) • High School diploma or GED • Must be at least 18 years old • Ability to work a variable schedule, including evenings and weekends, based on call center needs. • Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills • Must reside within an approved state* • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service 40 Mbps Download 15 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Hardwired Connection Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges