Communication Service for the Deaf (CSD)
sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services
Bilingual Customer Service Representative, Spanish
November 15
Communication Service for the Deaf (CSD)
sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services
Description
• Supports the California Telephone Access Program (CTAP) by assisting disabled California residents in the selection and use of specialized communication devices • Make calls to customers to learn and address their needs or other issues with products or services • Ensures that the highest level of quality service is delivered to all consumers • Accepts customer calls for program information and provides complete and accurate details • Assists customers with identifying the most suitable device(s) available through the program • Assists customers with identifying equipment malfunctions and equipment usage problems • Contacts customers for additional information as necessary • Provides descriptions of and directions to CTAP Service Centers • Places equipment orders as necessary • Requests field visits as appropriate • May complete outbound calls to customers as necessary • Utilizes internal applications and procedures to provide the best possible customer service • Provides complete and detailed notes of all customer interactions • Accepts written requests via TTY and provides appropriate written responses • Ensures all procedures are adhered to at all times • Meets all customer expectations and company standards • Adheres to all attendance policies • Maintains professionalism with customers, peers, and management • Achieves the CTAP Certified Agent designation • Performs other duties as requested by the Center Manager
Requirements
• A minimum of a High school diploma or equivalent • Must live in the State of California • At least 6 -12 months of previous customer service experience • Ability to work weekdays and/or evenings
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