Live Chat Customer Service Advisor

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Description

• Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries • Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently • Handling and resolving situations with customers in a timely and effective manner • Assisting management with special projects relating to customer service • Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times • Handling multiple job tasks at one time and escalating issues in a timely manner

Requirements

• Willing to accept a temporary assignment • Must have a minimum of 3 months live chat experience • Ability to pass a typing speed test and type 50 WPM • At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent • Ability to sit and work at a desk and on the computer for extended periods of time • Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift • Ability to take inbound (voice) phone calls in a conversation-heavy environment • Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) • High School diploma or GED • Must be at least 18 years old • Ability to work a variable schedule, including evenings and weekends, based on call center needs • Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills • Must reside within an approved state*