Customer Service Representative II

2 days ago

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DISA Global Solutions, Inc.

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Drug and Alcohol Testing • Safety Training & Education • Background Screening • Transportation Compliance Services • Occupational Medicine & Testing

1001 - 5000

Description

• Serve as a key contact for clients and consumers • Handle inquiries, ensuring timely and accurate service delivery • Actively support company-wide efforts to maintain customer satisfaction • Maintain detailed documentation of all interactions • Proactively identify and resolve client and candidate issues • Provide ongoing client service at the highest level • Work closely with cross-functional teams to enhance service delivery • Participate in special projects or initiatives as assigned

Requirements

• High school diploma or equivalent • Minimum of 2-3 years in a customer service role • Exceptional verbal and written communication skills • Proficiency in both English and Spanish is highly desirable • Proficiency in CRM software and Microsoft Office • Typing minimum 45 WPM • Familiarity with industry compliance standards is a plus • Ability to handle multiple tasks and responsibilities simultaneously • High level of accuracy in documentation and data entry • Excellent problem-solving skills and empathy

Benefits

• Competitive pay • Robust benefits package • Opportunities for career advancement • Collaborative and team-oriented culture • Monthly appreciation events • Continuing education and training resources