Customer Care Representative

18 hours ago

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U.S. Bank

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Asset-based lending • Commercial lending • Custody services • Equipment financing • Foreign exchange

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

👥 B2C

Description

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. • Responds to telephone inquiries, requests and problems from merchants. • Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. • Communicates applicable policies, procedures and practices to merchants. • Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Requirements

High school diploma or equivalent • Typically, at least six months of customer service experience • Effective telephone, interpersonal and verbal communication skills • At least 12 months experience working in a contact center environment • Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls • Ability to identify and resolve/escalate complex problems • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Proven commitment to high quality customer service • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits

Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law