Customer Service Consultant
October 3
Description
• Educating members about wellness programs. • Scheduling appointments with nurses and coaches. • Assisting members with portal questions and promoting mobile app. • Connecting with members through inbound and outbound phone calls. • Training lasts approximately six weeks from 8:00 AM EST-4:30 PM EST. • Post-training schedule ranges from 10:30 AM EST-9:00 PM EST.
Requirements
• High Speed Broadband internet connection required (100/25 mbps). • 2 years experience in a customer service call center environment. • Experience promoting programs or telephonic sales preferred but not required. • Averaged 85-100 contacts per day. • Keyboarding skills, able to type 45 WPM with 95% accuracy. • Microsoft 360 (Outlook, Teams, One Drive) knowledge preferred. • Avaya One X or comparable telephonic software knowledge preferred.
Benefits
• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan available. • Employee Stock Purchase Plan available. • Fully-paid term life insurance for eligible employees. • Short-term and long-term disability benefits. • Well-being programs and education assistance. • Free development courses. • CVS store discount. • Discount programs with participating partners. • Paid Time Off (PTO) and paid holidays throughout the year.
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