Implementation Specialist

6 days ago

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Versaterm

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Public Safety Software • CAD, RMS, MWS • Re-Engineering

201 - 500

Description

• Perform implementation-related activities including training, troubleshooting, and customer support • Conduct implementation, product training, and support for all JusticeTrax products • Analyze and interpret business processes and laboratory workflows to ensure requirements are met for product implementation • Gather, assess, and identify training needs based on new product features to be implemented at the laboratory • Provide customer assistance and support through the JusticeTrax issue reporting portal(s) • Assist clients in redesigning their work processes to streamline operations • Provide appropriate customer training, including system administrator and end-user training • Record all bugs or enhancement requests identified by customers • Become familiar with the requirements of the contract with customers and their business needs • Represent JusticeTrax to all outside contacts in a positive, professional manner.

Requirements

• Familiarity with ANAB or ISO 9001 or other relevant Quality Systems Requirements standards • Two years' experience in Forensic Science or Information Technology, and at least two years' experience in customer service • Experience with providing professional training or instructor-led training sessions • Bachelor's Degree; concentration in Forensic Science/Computer Science or a related field preferred • Knowledgeable in the use of JusticeTrax or other LIMS products • Proficient in Microsoft Office applications • Working knowledge or familiarity with Crystal Reports and/or SQL skills • Possess basic project management skills • Skilled in troubleshooting software issues • Responsible for smaller-scale projects and less complex software deployments • Willingness to travel • Ability to personally achieve results, take ownership, and accept responsibility • Ability to manage multiple projects to achieve contractual requirements • Keen grasp of time management • Superb communication and interpersonal skills.