Account Manager

February 11

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VikingCloud

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VikingCloud is a leading Predict-to-Prevent cybersecurity and compliance company that specializes in helping organizations make informed risk mitigation decisions. With a strong focus on managed security services, they provide comprehensive solutions such as threat detection, vulnerability scanning, and compliance risk management, catering to various industries including retail, hospitality, and healthcare. VikingCloud is trusted by millions of businesses globally, ensuring robust protection against cyber threats and compliance with industry regulations.

Cloud • Artificial Intelligence • Endpoint Security • Penetration Testing • Assessment Validation

1001 - 5000 employees

🔒 Cybersecurity

📋 Compliance

💳 Fintech

📋 Description

• This role provides specialized assistance to customers regarding support of services purchased. • Establish trusting relationships with customers resulting in loyalty and referrals. • Maintain existing revenue streams by increasing customer satisfaction. • Identify opportunities for new revenue through contact with current customers. • Decrease the likelihood of customer cancellation by increasing VikingCloud value. • Create and update customer records in Salesforce for accurate tracking of customer communications to ensure an excellent customer experience. • Communication of all customer-related issues will also be directed to sales management to ensure a seamless flow of information and ability to create repeatable problem-solving. • Additional possible projects include preparing support materials for sales calls; contacting potential partners, performing internet research; handling sales rep follow-up calls; system clean-ups; mailings and mail merges; and performing a variety of clerical functions and data entry. • Implement the account management process to touch the customer in the appropriate intervals. • Delivering a service not just a product. • Confer with customers by telephone about products or services educating them on usage and steps to achieve, demonstrate, and maintain compliance. • Build trusting relationships through multiple customer contacts to resolve problems, upsell services, and referrals. • Assist sales team in demonstrating Online Portals for potential and existing customers. • Assist Operations in project management of accounts Knowledge of other customers to back-up account management team when needed. • Ability to research and identify customer details using Salesforce, CSM, internal groups, and the internet. • Conduct QBR meetings. • Travel may be required.

🎯 Requirements

• 5+ years of Account Management experience • Experience in the Cybersecurity and Compliance field is preferred. • Experience with MS Office Professional, Salesforce and Outbound tools. • Good interpersonal skills; ability to effectively interact with a wide variety of people. • Must have professional demeanor and ability to prioritize and work in a fast-paced environment. • Ability to function independently with minimum supervision. • 2 year or 4 year college degree preferred.