primary care • value based care • telehealth • healthcare • healthcare innovation
51 - 200
September 30
primary care • value based care • telehealth • healthcare • healthcare innovation
51 - 200
• The Access Center Quality Assurance Director monitors customer interaction quality and provides feedback. • Supports supervisors and directors in Contact Center operations. • Responsible for continuous improvement in quality assurance processes. • Implements quality standards and productivity goals. • Manages quality and monitoring programs across specialties.
• 10+ years of Contact center Experience managing quality assurance teams • 3+ years of experience in handling an Interaction analytics tool and establishing monitoring standards across the organization. • 3+ years of experience developing and implementing successful, enterprise-wide organizational Quality Monitoring Programs, preferably in a healthcare, biotech, or pharma environment • 5+ years of management experience, preferably in a contact center environment • Bachelor’s degree in organizational development, business, education, or related field preferred • Organize, conduct, and evaluate internal quality monitoring and calibration programs • Building positive relationships and communication channels with other teams and departments • Ability to coach and develop others • Strong facilitation presentation skills, including one-to-one, small, and large group settings • Excellent verbal, written, and interpersonal skills • Ability to work in a fast-paced environment with competing priorities • Flexible and adaptable; able to embrace and champion change on short notice • Ability to manage multiple projects and priorities simultaneously • Ability to provide direction and coaching to Process and Quality Analysts • Strong aptitude for detail, and analytical projects with a focus on metric-driven improvements • Ability to work independently required • Strong computer skills (knowledge of a PC, Microsoft Office programs) • Ability to travel between the access centers, in addition to conducting site location visits
• Medical • Dental • Life • Disability • Vision • FSA coverages • 401k savings plan
Apply NowSeptember 30
11 - 50
Lead Paid Media division for SaaS marketing company Directive Consulting.
September 26
10,000+
Drive Global Contractual Governance activities at Stanley Black & Decker.
September 25
501 - 1000
Leading VP of Digital Strategy for a video technology company.
🇺🇸 United States – Remote
💵 $201.6k - $302k / year
💰 $2M Post-IPO Equity on 2022-02
⏰ Full Time
🔴 Lead
📈 Performance Marketing
🗽 H1B Visa Sponsor
September 17
10,000+
Finance Director for NADL overseeing US Whiskey brands' performance.
September 17
1001 - 5000
Manage vendor performance and service provider contracts for Prime Therapeutics.