Carrier Sales

January 7

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Virtual Professional

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Virtual Professional is a company that specializes in connecting highly skilled and talented bilingual Latin American professionals with companies in need of their expertise. Based in Canada, Virtual Professional serves clients throughout North America, facilitating a seamless recruitment process that helps these companies diversify their workforce with multicultural and bilingual employees. Established in 2008, the company promotes the transformative power of remote work and aims to bridge the gap between the remote job needs of North American companies and top-tier Latin American talent.

51 - 200 employees

Founded 2010

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

• This is a remote position. • As a Carrier Sales, you will be the liaison between carriers and the company Operations and/or Sales Team. • You will proactively identify potential problems and work with your team to find solutions. • You will maintain accurate records within the company's TMS reflecting tracing updates and pertinent load details. • A day in the life of a Carrier Sales includes the following: • Entering orders into the company TMS • Proactively identifying potential problems and resolving them before they escalate • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals • Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette. • Assist other team members when required.

🎯 Requirements

• You are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. • You love getting to know people and building lasting relationships. • You display empathy when dealing with client challenges and use emotional intelligence to guide your interactions. • Customer service is the name of the game! • You are committed to finding ways to constantly delight your clients to ensure they view the company as a valuable business partner. • You pay close attention to detail and ask all the right questions to find the answers you are looking for. • When a problem comes your way – you face it head on. • You look for creative ways to solve the problem and use the opportunity to learn so you can handle similar issues like a pro the next time. • You are a sales enthusiast! • While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage.

🏖️ Benefits

• Work from home! • We send you all the equipment to work!