VirtualStaff365
VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.
Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO
Customer Service - Weekend Support
March 21
VirtualStaff365
VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.
Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO
📋 Description
• Our client is an Australian company that specialises in the design and manufacture of premium matte black tapware; with an emphasis on modern design and clean lines. • They are currently looking to hire a Customer Service for Weekend Support to ensure that resellers and trade partners feel supported over even the weekend. • Customer Service & Communication • Answer and respond to inbound phone calls and emails from resellers. • Deliver professional, friendly, and accurate support. • Escalate more complex issues to the weekday team with clear handover notes. • Order & Admin Support • Assist customers with order tracking, returns, credits, and basic account questions. • Log support tickets and updates in our internal systems (CRM, email). • Problem-Solving • Use sound judgment to resolve common issues independently. • Follow established processes while showing initiative where needed.
🎯 Requirements
• Must be willing to work on weekends: (Work Schedule: Saturday, Sunday & Monday) • Proficient with email (Gmail), spreadsheets (basic Excel), and general admin tools. • Customer support or call centre experience is a must. • Experience in eCommerce, logistics, or tapware/homewares is a bonus. • Must have exceptional-level English proficiency—both spoken and written—as the role involves direct phone communication with our B2B customers. • Excellent spoken and written English – clear, confident, and professional tone. • Ability to work independently and manage responsibilities without supervision.
🏖️ Benefits
• Permanent work-from-home set-up • Dayshift (Australian business hours) • Part-time job: Saturday, Sunday, Monday from 9:00 AM to 6:00 PM AU time. • HMO • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rata)
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