Service Desk Administrator

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VirtualStaff365

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Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO

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Description

•Our client is a boutique AWS-centric, cloud-based services provider which provides solutions that help dynamic modern, businesses and franchises with a global outlook to meet their goals. •They are now seeking a detail-oriented Service Desk Administrator to support their growing operations. •Provide direct administrative support to the CEO •Manage team calendar, including holidays, leave, and appointments •Handle general administrative duties and record-keeping •Maintain accurate documentation and records •Perform data entry for various projects •Handle incoming calls and create support tickets •Create and update technical documentation and how-to guides •Maintain project administration in Asana •Process customer-related documentation •Assist with service desk operations as needed

Requirements

•Proven experience as an Executive Assistant or similar administrative role •Strong attention to detail and organisational skills •Excellent phone manners and communication skills •Experience with Microsoft Office suite •Ability to work independently and as part of a team •Strong written communication skills •Proactive approach to tasks •Experience with Confluence (highly desired) •Technical writing experience •Asana project management software experience •Adobe Acrobat Professional knowledge •Previous helpdesk or customer support experience

Benefits

•Permanent work-from-home set-up •Dayshift (Australian business hours) •Full-time job •HMO •Paid leaves •Christmas Bonus equivalent to 1 month's wage (pro-rata)