Account Manager - Customer Success

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VIVIO, a Public Benefit Corporation

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VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

Better Specialty Drug Outcomes • Lower Specialty Drug Costs • Drug Outcomes

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

📋 Description

• Act as the primary point of contact for assigned accounts, fostering strong and long-lasting relationships. • Understand each customer’s needs and objectives to provide tailored solutions and support. • Manage the day-to-day operations and administration of the VIVIO program for assigned customers. • Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants. • Track and report on key performance metrics. • Assist in various projects related to Customer Success. • Proactively monitor client satisfaction and address any issues or concerns in a timely manner. • Collaborate with internal teams (e.g., member experience, sales, and engineering) to resolve client problems and deliver exceptional service. • Develop and execute strategies to drive client retention and satisfaction. • Act as the voice of the customer within the organization, advocating for client needs and feedback. • Gather and relay customer feedback to relevant teams to influence product development and service improvements. • Manage stakeholder expectations and ensure alignment with project goals.

🎯 Requirements

• 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field, with a strong understanding of pharmacy benefit programs and industry practices. • Strong project management skills with the ability to handle multiple clients and projects simultaneously. • Customer-focused mindset with a commitment to delivering high-quality service in a fast moving environment. • Demonstrated ability to thrive in a high-volume, fast-paced, and evolving team environment. • Strong analytical and problem-solving abilities. • Experience a strong sense of ownership and are confident in meeting deadlines and maintaining communication. • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. • Excellent problem-solving and analytical skills. • Ability to manage multiple accounts and priorities simultaneously. • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.). • Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field preferred. • Ability to travel as needed for VIVIO related meetings/events.

🏖️ Benefits

• Bonus • Health benefits • 401K with employer match • Stock options • PTO