Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).
UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications
1001 - 5000 employees
Founded 2001
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $225M Post-IPO Debt on 2014-08
February 12
Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).
UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications
1001 - 5000 employees
Founded 2001
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $225M Post-IPO Debt on 2014-08
• Drive the company's business innovation efforts through solid strategic analysis, superior tactical planning and firm execution. • Establish industry-leading ecosystem to accelerate innovation, involving customers, developers, service providers and other partners. • Obsess over customer success and engage with prioritized customers to identify opportunities to accelerate their ability to improve operational efficiencies, improve their CX, and/or grow their business. • Offer end-to-end solutions to customers leveraging Ericsson’s deep knowledge of mobile networks and Vonage’s deep expertise in API offerings. • Cultivate and leverage critical strategic partnerships and alliances to accelerate demand generation for network APIs. • Establish industry-defining developer experience and engagement. • Establish Vonage as a thought leader in leveraging network APIs to uniquely enable the digital transformation of industries and the public sector. • Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises. • Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement). • Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success. • Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. • Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment. • Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition. • Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers. • Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation. • Act as business consultants from initiation through industrialization stages. • Prepare detailed handover material for the BUs.
• Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations • Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis • Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. • Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. • Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. • Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth.
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