Senior Manager - Product Enablement and Analyst Relations

6 days ago

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Vonage

WebsiteLinkedInAll Job Openings

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Description

• Head of Product Enablement and Analyst Relations at Vonage driving product strategy. • Bridge product development, customer experience, and external market feedback. • Lead engagement with employees, customers, and analysts for valuable insights. • Ensure alignment of product strategy with market needs and expectations. • Collaborate with internal teams to ensure effective product training and support. • Build strong relationships with customers to gather feedback on product features. • Manage relationships with industry analysts and influencers to promote product vision. • Advocate for customer-centric product innovation and create success stories.

Requirements

• 8+ years of experience in product enablement, analyst relations, or related roles, preferably within the SaaS, contact center, or customer experience space. • Proven experience managing relationships with analysts, industry influencers, and customers in a technology-driven business. • Deep understanding of product management, go-to-market strategy, and customer experience best practices in a SaaS or cloud-based environment. • Experience in engaging with internal stakeholders to deliver training and product enablement content for both technical and non-technical audiences. • Strong strategic thinking with the ability to synthesize customer feedback, market data, and analyst insights into actionable product recommendations. • Excellent written and verbal communication skills, with the ability to clearly articulate product vision, features, and benefits to diverse audiences. • Strong presentation skills, with experience delivering demos and briefings to internal teams, customers, and analysts. • Ability to build and maintain relationships across internal teams and external stakeholders. • Strong organizational and project management skills, with the ability to juggle multiple priorities in a fast-paced environment. • Bachelor’s degree in Business, Marketing, Computer Science, or related field (MBA or advanced degree a plus).

Benefits

• Innovative Culture: Join a forward-thinking company at the forefront of the CCaaS revolution, working with cutting-edge technologies to transform customer experience. • Impact: Your work will have a direct impact on the customer experience of leading businesses around the world. • Growth: As we scale, you’ll have the opportunity to shape the product strategy and lead transformative initiatives across the business. • Collaborative Environment: Work alongside talented, passionate teams in a supportive and empowering work environment.