2 days ago
• The Client Relationship Manager (CRM) is responsible for developing high-trust relationships with Benefitfocus customers. • This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. • The Client Relationship Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.
• B.S. or B.A. required. • 10+ years’ experience in Customer Success, Account Management or related roles. • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year
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