Client Relationship Manager

5 days ago

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Voya Financial

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Retirement • Investments • Insurance

5001 - 10000

Description

• Manages all aspects of Large Corporate Market plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. • Ensures seamless day-to-day operations and timely delivery of periodic processing events • Applies operational best practices to ensure that plan runs efficiently and according to specific client needs • Enriches service delivery, manages risk, improves efficiency and quality • Liaison between internal/external groups who support the operation of clients plan such as Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading and Trust • Actively participates in sponsor calls and meetings • Support sales opportunity which involves onsite sales presentation

Requirements

• 5+ years financial services industry experience • Customer Services experience/skills • Experience with managing highly sensitive and key at risk clients • Bachelor's degree in Business Administration or equivalent • Omni 5.2 and 7.4 and Task Manager preferred

Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year