Manager - Knowledge & Content
3 days ago
Description
• We believe small businesses are at the heart of our communities. • Our Customer Success team guides, empowers, and propels the success of entrepreneurs. • As the Manager, Knowledge & Content, you'll lead a team to optimize knowledge management and training programs. • You will ensure resources are accessible to help micro-business owners thrive.
Requirements
• 5+ years of experience in knowledge management, training, or content development, preferably in a customer support or CX environment. • 3+ years of experience in managing knowledge or training professionals. • Strong understanding of knowledge management systems (e.g., Zendesk, Guru, Lessonly/Seismic or similar preferred). • Excellent written and verbal communication skills, with an ability to coach and mentor the team. • Proven ability to develop training materials and lead training programs for internal teams. • Experience in creating scalable processes for knowledge management and training. • Strong leadership skills with experience in managing and developing teams. • Data-driven mindset with experience in using metrics and analytics to drive improvements.
Benefits
• Work From Where You Work Best: Choose between working in-office or from home. • We Care About Future You: Support with learning experiences and mentorship. • We Support the Full You: Investment in health & wellness. • We Take Care of the Fundamentals: Fair compensation and office perks.
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