Customer Service Representative

2 days ago

🇺🇸 United States – Remote

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Everise

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Healthcare • Business Process Outsourcing • Customer Service • Customer Experience

10,000+ employees

🤝 B2B

🏢 Enterprise

⚕️ Healthcare Insurance

Description

• Assist associates by listening to understand their needs and concerns • Answer questions and provide support for tax office's hardware and software issues • Manage a high volume of incoming calls • Navigate through multiple systems • Find steps to help resolve the contacts' issues in the client’s knowledge base

Requirements

• Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player

Benefits

• Medical, dental, vision benefits • 401K benefits • Earned PTO