Everise
Everise is a global company dedicated to delivering exceptional customer experiences through its comprehensive suite of transformational services. With expertise in sectors such as healthcare, travel, logistics, financial services, and technology, Everise specializes in workforce management, quality assurance, and recruitment process outsourcing. The company is renowned for its focus on driving customer satisfaction and business success, leveraging cutting-edge technology and cybersecurity solutions to support a wide range of industries. Everise prides itself on creating personalized and effective customer interactions with a focus on reducing costs and improving business processes.
Healthcare • Business Process Outsourcing • Customer Service • Customer Experience
Operations Manager - Property and Casualty Adjuster
December 19, 2024
Everise
Everise is a global company dedicated to delivering exceptional customer experiences through its comprehensive suite of transformational services. With expertise in sectors such as healthcare, travel, logistics, financial services, and technology, Everise specializes in workforce management, quality assurance, and recruitment process outsourcing. The company is renowned for its focus on driving customer satisfaction and business success, leveraging cutting-edge technology and cybersecurity solutions to support a wide range of industries. Everise prides itself on creating personalized and effective customer interactions with a focus on reducing costs and improving business processes.
Healthcare • Business Process Outsourcing • Customer Service • Customer Experience
📋 Description
• The Manager - Operations is responsible for the daily oversight and management of a team of supervisors charged with achieving client deliverables through high performance teams of customer care representatives. • The Manager’s role is that of coach while holding his or her team accountable to ensure that agents meet or exceed the standards set forth by Everise and the client. • The Manager also has significant client facing interaction.
🎯 Requirements
• Bachelor’s degree in related field from a four-year college or university or five years leadership experience preferably in a call center environment or equivalent combination of education and experience • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance
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