Customer Success Activation Manager

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Pion

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Description

• A little bit about us… • The world’s leading student loyalty network and accredited ‘Great Place To Work’, • Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. • Equity, Diversity & Inclusion at Pion • Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion. • Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. • If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com. • As a result of our incredible success and growth, we are looking for a Customer Success Activation Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more! • Responsibilities include: • Signing up a new brands with regular touchpoints to set them up for success. • Kick-Off calls ensuring new customers understand our value proposition. • Post sales handovers, working closely with Business Development Manager so they understand what is expected for the brand. • Managing brands for the first few months they are with us. • Identify expansion opportunities, leveraging knowledge & relationship of the customer to identify expansion opportunities for the Account management team. • Campaign reviews, ensuring clear goals are set at the start of the campaign, reviewing & presenting back the data to suggest optimisations for future activity to drive further expansion. • Focussing on adoption and product optimisation.

Requirements

• Experience working across multiple different products • Experience in finding expansions opportunities and generated leads and upsells / • Working towards targets & team OKRs • Confidently communicated & expressed views • Confident managed a book of business • Experience in making decisions driven by data

Benefits

• Competitive salary. • Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing. • Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans • Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in. • Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm. • Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan. • Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few! • Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans. • £200 work from home set up allowance to put towards your home office. #LI-PC1 #LI-Remote