Mid-Market Customer Success Manager, Nordic/Dutch Language Speaker

5 hours ago

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HubSpot

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inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000

Description

• HubSpot is looking for a Nordilux Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. • Customer Success Managers are the trusted inbound advisors for each of their customers. • They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. • In working with your customers, you will find that no two of them are the same. • In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. • In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. • This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France , Spain or Belgium. • In this Role you’ll get to: • Manage 30 -50 Mid-Market accounts. • Some of your customers will be new while others may have been using HubSpot for several years. • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. • Partner with different teams at HubSpot to ‘solve for the customer’ including onboarding, up-sell/x-sell, and renewals. • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth. • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them. • If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

Requirements

• Extensive experience in a client-facing/account management role • Fluency in English AND Nordic Language or Dutch • Business savvy with consultative, problem solving, and issue resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations • Super organised, quick learner who works well under pressure • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates