Regional Director - Operations

February 12

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $90k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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WellNow Urgent Care

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WellNow Urgent Care is a healthcare provider that offers urgent care services through its 150+ clinics, providing personalized care with a focus on convenience. Patients can reserve a time online, walk in at their convenience, or access virtual care 24/7. They offer a wide range of services, including treatment for illnesses and injuries, X-rays, and occupational medicine, while also accommodating all insurance plans with competitive pricing. The WellNow team emphasizes a comprehensive approach to diagnosis and treatment, prioritizing patient comfort and quality of care.

Physicals • X-Rays • Lab Testing • COVID-19 testing

1001 - 5000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Directs and leads a team of approximately seven Multi-Site Managers overseeing fourteen WN sites. • Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals. • Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions. • Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency. • Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region. • Implement strategies that would support best practices in hiring and retention. • Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards. • Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency. • Partners with Director Market Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed. • Collaborates with Multi-Site Manager, Director Market Operations and HR Business Partner on employee relations matters related to the site. • Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture. • Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience. • Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget. • Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers. • Provides input to the Director Market Operations on initiatives, policies, and practices that support company goals and objectives. • To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region. • Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. • Conducts weekly calls and individual statuses with the Multi-Site Managers in their region. • Works weekend on-call rotations as needed. • Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. • Ability to connect with both Providers, clinical teams both on an individual level and in groups. • Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience. • Other duties as assigned.

🎯 Requirements

• Significant travel required – 90% of the time. • 3-5 years’ experience supervising staff or documented performance • Ability to work both independently and in a team environment. • Strong interpersonal and communication skills and the ability to work effectively with a wide range of people. • Strong presentation, employee management, and project implementation skills. • Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports. • Skill in organizing and establishing priorities. • Must be detail-oriented and well organized. • Excellent problem-solving skills. • High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills • Must have valid driver’s license and auto insurability. • Ability to work flexible schedule including days, nights and weekends.

🏖️ Benefits

• Competitive salary • Parental leave • Continuing education opportunities • Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage • 401(k) plan with a company match for your future financial security • Free urgent care visits for you and your immediate family members • Opportunities for promotional growth as we continue to expand our presence • Monthly bonus based on your performance and productivity