Vendor Manager

March 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Whatnot

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Whatnot is a live shopping and marketplace platform where users can buy, sell, and discover products they love. The platform allows users to watch live shows and engage with like-minded individuals in their community while exploring new products. Whatnot prioritizes customer satisfaction by vetting each seller and offering purchase protection if customers are dissatisfied. Available through an app, the Whatnot experience combines community engagement with secure and enjoyable shopping.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

👥 B2C

📋 Description

• Manage the day to day performance of our BPO partners • Maintain relationships with our BPO and internal stakeholders • Identify root cause and solutions for dips in performance • Drive the planning, budget, and performance of the outsourced partner and programs • Support and lead critical initiatives to scale existing/new support and trust & safety programs • Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption • Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly • Effectively work cross-functionally with a broad range of stakeholders

🎯 Requirements

• Experience in operations, sales or service in a high paced ecommerce environment preferred • Excellent communicator with strong cross-functional skills across different team members • Ability to shift priorities quickly, while maintaining a high degree of organization and control • Strong analytical skills, data orientation, and metrics driven operator • Experience in project management and managing strategic projects with cross-functional teams • Track record of driving process improvements & cost optimizations • Experience starting from zero. Leading the vendor/site selection-to-launch process and strategy.

🏖️ Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.