Technical Support Engineer

September 10

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WideOrbit

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WideOrbit makes it easier for media companies to buy and sell advertising, so you can say hello to a Wider World.

media software • broadcasting software • television • radio • advertising

501 - 1000

💰 Secondary Market on 2015-10

Description

• Partner with Dev Support, Product Support and Engineering teams as the technical application IT specialist. • Learn the intricacies of WideOrbit products and work towards becoming a go-to expert for server, database, and application support. • Enjoy troubleshooting and supporting customers by phone, email, and with remote access tools.

Requirements

• BA in Computer Science, MCSE, CCENT, SQL certification, or equivalent technical support experience. • 2+ years in a hands-on enterprise level IT role with technical support or helpdesk preferred. • Experience with remote access and support tools such as Remote Desktop, SimpleHelp, Bomgar, and LogMeIn. • Experience connecting to networks through various VPN clients such as Cisco Any Connect, Pulse Secure, and SonicWall. • Familiarity with SQL Server, Windows Servers, Windows networking and Active Directory. • Familiarity with a Customer Relations Management system and documenting tickets. Dynamics is a plus. • Knowledge of TCP/IP, DNS, SMTP, LAN, WAN, and other common networking concepts and practices. • Dedicated to meeting the expectations and requirements of internal and external customers. • Ability to multitask and remain organized in a fast-paced environment with a calm, professional demeanor. • Excellent interpersonal and communication skills to provide superb customer service, internally and externally, while effectively resolving issues. • Positive attitude and maintains professional relationships based on mutual goals and service standards.

Benefits

• A competitive salary • Health insurance • Sabbatical leaves • Great vacation package • Work/life balance • Life event benefits • Casual work attire • Stocked café • 401(k) match • Plenty of opportunities to grow!