Salesforce Practice Leader

12 hours ago

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Willowtree, LLC

WebsiteLinkedInAll Job Openings

Remodelling • Additions • Construction

1 - 10 employees

Description

•Lead and shape the Salesforce practice to drive transformative CRM and service excellence solutions. •Oversee Salesforce strategy development and practice growth while delivering large-scale projects. •Empower clients to enhance sales processes and customer operations through Salesforce expertise. •Define and execute the vision for TELUS Digital’s Salesforce practice, ensuring alignment with market trends. •Manage financial health of the Salesforce practice and maintain high standards of service delivery. •Cultivate a high-performing team, fostering innovation and client-centric culture. •Introduce new methodologies to improve delivery efficiency and quality.

Requirements

•10+ years of relevant experience in a leadership role within a top consulting firm or enterprise environment, focusing on Salesforce consulting and implementation. •Proven expertise in Salesforce products, including Sales Cloud, Service Cloud, and integrations with enterprise applications. •In-depth knowledge and experience in Sales Cloud (Sales force automation, Sales Engagement, Sales AI, CPQ, Vlocity), Service Cloud (Service Management, Omnichannel, Field Service, Contact Center), and integrating Salesforce with external platforms using Mulesoft, Informatica, and Jira. •Proficiency in Salesforce UI frameworks, including Salesforce Lightning Design and AngularJS. •Successful track record of delivering large-scale CRM projects in complex, global environments. •Experience leading a Salesforce practice, managing end-to-end implementation lifecycle, and overseeing P&L responsibilities. •Strong client engagement and relationship management skills, with experience advising C-level stakeholders on CRM strategies.