Wolters Kluwer
software tools & digital information • workflow solutions • mobile, point-of-use applications • high-quality content across multiple professional markets
Account and Relationship Management Executive - Academic Solution Sales
September 29
Wolters Kluwer
software tools & digital information • workflow solutions • mobile, point-of-use applications • high-quality content across multiple professional markets
Description
• Responsible for building and maintaining effective long-term relationships with customer accounts • Develop and implement a comprehensive sales plan for large key accounts • Maintain post-sales contact with large or strategic clients • Communicate with customers regarding account problems and customer concerns • Focus on product feedback, enhancement, upgrades, and development • Sell digital access to medical journals, books, databases, and other online tools to medical and academic institutions • Expand and grow existing customer base through strong product knowledge
Requirements
• Bachelor’s degree or equivalent relevant work experience; MBA/Master’s degree preferred • 3 or more years in comparable B2B sales or account management role • Ability to manage own territory/account and monitor resources accordingly • Developing and qualifying prospect lists • Forecasting and reporting on sales activity using a CRM tool • Collaborating with multiple internal and external stakeholders • Conducting product demonstrations live and via online meeting tools • Solid understanding of business, financials, products/services and the market • History of consistent over-quota achievement in a highly competitive market • Excellent communication (both written & oral) and presentation skills • Proficiency with MS Office suite (Word, Excel, PowerPoint, Outlook) and Salesforce.com or other comparable CRM applications • Proficiency with virtual collaboration/presentation tools (MS Teams, Webex, etc.) • Prior experience selling to clinical or academic institutions (preferred) • Working knowledge of healthcare market (preferred) • Up to 50% travel within territory for customer visits, sales meetings and trade shows
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