Customer Service Coordinator - Remote - Second Shift

September 24

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Property Management • Military Housing • Development • Fee Management • Adaptive Reuse

1001 - 5000

Description

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment. • Receive emergency and non-emergency service requests via online, email, or calls from residents. • Handle all calls, including troubleshooting and scheduling resident service request needs. • Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve. • Prioritize calls according to urgency and importance. • Create work orders and dispatch accordingly. • Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails. • Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day. • Handle customer questions and concerns regarding service requests. • Dispatch and schedule pest control work orders. • Provide scheduling support for Deployed Spouses Program.

Requirements

• High school diploma or GED equivalent. • 1-3 years of work experience in a customer service position (particularly in a call center). • A reliable, high-speed internet connection. • A quiet, distraction-free environment during work hours. • Advanced skills with Microsoft Office applications. • Outstanding verbal and written communication skills. • Excellent customer service skills. • Superb attention to detail. • Ability to manage time effectively. • Ability to make decisions and solve problems. • Ability to adapt and prioritize within a fast-paced environment.