Inbound Sales Specialist

Yesterday

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Logo of WOW! Internet, TV, & Phone

WOW! Internet, TV, & Phone

Digital Cable • High Speed Internet • Wireless Networking • HDTV • Whole Home HD DVRs

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

💰 Private Equity Round on 2015-12

Description

• Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget • Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements • Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. • Working to sell all lines of business relative to marketing campaigns and initiatives • Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services • Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers • Follow the sales call handling process to improve sales potential • Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team • Attend all mentorship and development meetings including huddles and participate with professional observations and feedback • Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership • Other duties as assigned

Requirements

• High school diploma or equivalent • College education in Sales, Marketing or Business preferred • At least one year of sales experience strongly preferred • Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials) • Able to present sophisticated information on the telephone to customers clearly and expertly • Able to detail customer interactions in writing • Use persuasive techniques effectively to overcome objections • Like solving practical problems presented by customers have a resilient, positive attitude • Thrive in a fast-paced call center environment • Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus) • Need to be Google Gsuite and Microsoft Office proficient • CRM (i.e. Salesforce) experience is helpful • Experience using a dialer a plus

Benefits

• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability • A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director. • The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge! • Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment. • Enjoy what you do and work with customers to make an impact in their lives.

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