Technical Account Manager - eCommerce and CMS

March 12

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Wpromote

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Wpromote is a digital marketing agency that focuses on transforming businesses through innovative marketing strategies. They provide a wide range of services including paid media, SEO, content marketing, social media, and influencer marketing. Wpromote leverages proprietary technology and data-driven insights to optimize business growth and marketing performance. Their approach is agile and outcome-focused, emphasizing strategic planning, conversion rate optimization, and business intelligence. Wpromote aims to help businesses unlock their data and predict future opportunities, working with category leaders and startups to outsmart the competition through creative solutions. The agency is recognized for its innovative approach and impact on client profitability, stressing the importance of data usage and strategic marketing planning.

Paid Search & Media • Creative Services • SEO • Earned Social • Content Marketing

201 - 500 employees

Founded 2001

📋 Description

The Technical Account Manager (TAM) is responsible for managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team. This is a hybrid role, where you will wear several hats: program/project manager; product owner; business analyst; and QA. To succeed in this role, you should possess a natural analytical way of thinking and be able to explain technical concepts to non-technical users, along with strong interpersonal and communication skills. You will interact frequently with clients, assess requests, assign resources as necessary, and troubleshoot platform configurations. At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

🎯 Requirements

2-4 years of experience in a professional services environment, with agency experience strongly preferred Familiarity with technical analysis, system configuration, etc. for eCommerce and CMS platforms Exceptional analytical and conceptual thinking skills The ability to influence stakeholders and work closely with them to determine acceptable solutions Excellent documentation skills Experience effectively managing 5-to-6-figure project budgets Strong EQ (empathy), conscientiousness, and professionalism The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences Competency in Google Workspace A track record of following through on commitments Excellent planning, organizational, and time management skills A bachelor’s degree in business, technology, or related field 1 year of experience with any combination of the following platforms is a plus; Wordpress, Contentful, Prismic.io, AB Tasty, VWO, Optimizely, Sitespect, Magento, Shopify, and BigCommerce Experience with Google Analytics and PPM tools (ie. Asana, JIRA, etc) is a plus

🏖️ Benefits

Remote-first culture Unlimited PTO Extended Holiday break (Winter) Flexible schedules Work from anywhere options* 100% paid parental leave 401(k) matching Medical, Dental, Vision, Life, Pet Insurance Sponsored life insurance Short Term Disability insurance and additional voluntary insurance Annual Class Pass credits and more!