Payroll Operations Manager

November 14

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51 - 200 employees

☁️ SaaS

💸 Finance

💰 $100M Series B on 2021-11

Description

• Lead the Union Operations team, ensuring excellence in daily operations • Manage a remote team of payroll specialists who utilize a ticketing system to address and fulfill customer payroll needs and expectations • Build and nurture a cohesive, high-performing payroll operations team where members feel valued and supported • Set and maintain clear expectations for quality, accuracy, and compliance • Conduct performance management conversations to drive growth and development within the team • Collaborate with cross-functional leaders to enhance teamwork and foster a culture of continuous improvement • Oversee all hiring, termination, promotion, and performance-related decisions for the team • Partner closely with the product team to provide a prioritized list of what the team needs • Determine the appropriate org structure and resourcing needed to be successful • Key decision maker for payroll operational matters • Participate with other leaders to establish strategic plans and objectives • Partner cross-functionally to drive initiatives that help the broader team win • Provide recommendations for new processes, tools, roles and responsibilities

Requirements

• At least 5 years experience in payroll operations • Union Experience required • Experience people manager with at least 3 years of direct management experience • Proactive, self-starter that will drive the team’s day to day; optimize productivity • Drives all management responsibilities including coaching, goal setting, performance management, hiring, terminations • Demonstrated success escalating appropriately, providing recommendations, driving to resolution • Demonstrated success in implementing processes and efficiencies that best service our customers • Excellent communication skills with ability to communicate cross-functionally and across all levels • Ability to work independently in a fast-paced, startup environment • Experience executing remittances or processing payroll. If you have not performed these functions, you have managed a team responsible for remittances and processing payroll • Experience with Canadian payroll processing preferred

Benefits

• Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1500 towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service