WriteWise
WriteWise is a modern risk transfer platform that aims to reduce health insurance costs in the U. S. by addressing drug costs, a rapidly rising expense in healthcare. Using a proprietary underwriting engine, WriteWise offers unique insurance products to contain pharmacy-related costs, providing protection against rising utilization and specialty costs while ensuring quality pharmacy coverage for employees at a lower price. The company connects various stakeholders in the insurance ecosystem, such as carriers, pharmacy benefit managers, and employers, to foster comprehensive solutions that enhance healthcare affordability and compliance with essential health standards.
PMPM Guarantees
Client Success Manager
March 5
WriteWise
WriteWise is a modern risk transfer platform that aims to reduce health insurance costs in the U. S. by addressing drug costs, a rapidly rising expense in healthcare. Using a proprietary underwriting engine, WriteWise offers unique insurance products to contain pharmacy-related costs, providing protection against rising utilization and specialty costs while ensuring quality pharmacy coverage for employees at a lower price. The company connects various stakeholders in the insurance ecosystem, such as carriers, pharmacy benefit managers, and employers, to foster comprehensive solutions that enhance healthcare affordability and compliance with essential health standards.
PMPM Guarantees
📋 Description
• As a foundational Client Success Manager, you'll play a pivotal role in guiding our clients through their journey with Thatch, ensuring they harness the full potential of our innovative benefits platform. This position offers a unique opportunity for a seasoned professional to shape the client success function and lay the groundwork for future leadership within our team. Reporting directly to the Head of Revenue, your contributions will be instrumental in driving both client satisfaction and the growth of Thatch. • Client Partnership: Act as the primary liaison for client administrators, fostering strong relationships and ensuring clear, consistent communication. • Onboarding New Clients: Oversee the implementation process, setting clients up for success from day one. • Enrollment Support: Provide expert assistance during Open Enrollment, addressing member inquiries and facilitating seamless enrollment experiences. • Continuous Engagement: Conduct regular check-ins to assess progress, gather feedback, and identify opportunities for enhanced platform utilization. • Product Advocacy: Introduce clients to new features and functionalities, aligning solutions with their evolving needs and driving upsell opportunities. • Renewal Management: Lead the contract renewal process, ensuring sustained client satisfaction and long-term partnerships. • Cross-Functional Collaboration: Work closely with sales, product, and marketing teams to advocate for client interests and contribute to platform enhancements.
🎯 Requirements
• Experience: 3-5 years of demonstrated success in client success, account management, or similar customer-facing roles, with substantial experience in the healthcare or insurance sectors. • Industry Knowledge: A deep understanding of healthcare/insurance industries, enabling you to connect authentically with our clients and address their unique challenges effectively. • Communication Skills: Exceptional ability to build relationships, communicate effectively, and solve problems collaboratively, ensuring client needs are met with precision and care. • Organizational Aptitude: Proven capability to manage multiple accounts and projects in a dynamic, fast-paced environment, maintaining a high level of organization and attention to detail. • Technical Proficiency: Familiarity with SaaS platforms and digital marketplaces enhances your ability to support and guide clients effectively, ensuring they maximize the value of our solutions. • HR Experience: Experience in human resources is a significant plus, offering additional perspective on client and member engagement, and contributing to more holistic client support.
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