Implementation Manager

4 days ago

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WriteWise

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WriteWise is a modern risk transfer platform that aims to reduce health insurance costs in the U. S. by addressing drug costs, a rapidly rising expense in healthcare. Using a proprietary underwriting engine, WriteWise offers unique insurance products to contain pharmacy-related costs, providing protection against rising utilization and specialty costs while ensuring quality pharmacy coverage for employees at a lower price. The company connects various stakeholders in the insurance ecosystem, such as carriers, pharmacy benefit managers, and employers, to foster comprehensive solutions that enhance healthcare affordability and compliance with essential health standards.

PMPM Guarantees

2 - 10 employees

Founded 2023

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• Client Onboarding: Lead the end-to-end implementation process for new clients, including setting up their Thatch instance, importing employee data, and launching open enrollment. • Project Management: Develop and manage detailed project plans to ensure timely delivery of implementation milestones, meeting client-specific requirements and deadlines. • Client Communication: Serve as the main point of contact for clients during the implementation phase, providing regular updates, addressing concerns, and ensuring client satisfaction. • Integration Support: Assist clients in integrating their payroll systems with Thatch, providing technical guidance and troubleshooting support as needed. • Collaboration with Product Team: Work closely with the product team to relay client feedback, report issues, and suggest enhancements or new features to improve the platform. • Post-Implementation Review: Conduct thorough reviews of clients' first invoices, explain various sections of the product (such as documents and deduction reports), and ensure clients are fully equipped to utilize the platform effectively.

🎯 Requirements

• Experience: 3-5 years of experience in implementation management, preferably within a SaaS environment. • Project Management: Proven ability to manage multiple projects simultaneously, with a strong track record of meeting deadlines and delivering high-quality results. • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to clients and internal teams. • Technical Proficiency: Familiarity with SaaS platforms and experience with system integrations, particularly with payroll systems, is highly desirable. • Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify issues proactively and develop effective solutions. • Client-Focused: Demonstrated ability to build and maintain strong client relationships, with a focus on understanding and addressing client needs. • Team Collaboration: Experience working collaboratively with cross-functional teams, including product development, to achieve common goals.