Case Manager - Business Operations

November 21

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Xometry

WebsiteLinkedInAll Job Openings

Direct Metal Laser Sintering (DMLS) • CNC Machining • Production Manufacturing • Rapid Prototyping • 3D Printing

1001 - 5000 employees

Founded 2013

💰 $75M Series E on 2020-09

Description

• Xometry powers industries by connecting people to manufacturers. • As a Case Manager, you will solve supply chain problems for customized parts. • Improve on-time delivery, quality, and customer satisfaction. • Provide excellent customer and partner service by building relationships. • Apply technical knowledge to ensure jobs are delivered on time. • Understand supplier capabilities and execute oversight activities. • Communicate with suppliers and customers to resolve cases. • Document all activity in the database. • Monitor supplier quality metrics and ensure compliance with systems.

Requirements

• Prior project management, supply chain, and customer service experience required. • A minimum of 3 years of related experience, preferably in manufacturing or operations • Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred. • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods. • Capable of performing root cause analysis and identifying solutions to complex problems. • A self-starter, who can work independently, and can drive actions to completion. • Strong organizational skills and the ability to work in a dynamic environment. • Able to multitask, meet deadlines and support all supplier quality field activities. • Strong communication skills (both oral and written) + ability to manage up and to the side.