Yelp
Yelp is a platform that connects people with great local businesses. It empowers users to discover and share recommendations for various services and experiences in their community. Yelp emphasizes inclusivity, personal development, and flexibility in the workplace, fostering a culture where individuals can grow while contributing to the collective success of the company and the people it serves.
Connecting people with great local businesses
Bilingual Sales Retention Specialist - Remote
March 19
Yelp
Yelp is a platform that connects people with great local businesses. It empowers users to discover and share recommendations for various services and experiences in their community. Yelp emphasizes inclusivity, personal development, and flexibility in the workplace, fostering a culture where individuals can grow while contributing to the collective success of the company and the people it serves.
Connecting people with great local businesses
📋 Description
• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals • Work with both English and Spanish speaking customers
🎯 Requirements
• Bachelor's Degree or 3+ years of relevant client facing experience • Written and verbal fluency in communicating with Spanish speaking customers • Technically proficient with computers and information systems • Strong communication (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understand their importance in local economies • Excellent time management and organizational skills with the ability to track and complete numerous details • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback • Ability to embrace a fast paced and always-changing environment
🏖️ Benefits
• Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan
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