Associate Customer Success Manager

February 7

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Yottaa

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Yottaa is a company specializing in digital performance management for eCommerce platforms. Their solutions focus on enhancing the speed and reliability of eCommerce sites, which leads to improved conversion rates and shopper satisfaction. Yottaa provides a range of services including application sequencing, real user monitoring, and anomaly detection through AI to optimize site performance. They aim to empower brands and retailers to maximize ROI from their tech investments by ensuring fast load times and minimizing downtime.

App optimization • Conversion optimization • mobile and web performance • CDN • eCommerce

51 - 200 employees

Founded 2010

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-05

📋 Description

• Yottaa is the ultimate eCommerce performance booster for brands and retailers. • By optimizing every interaction, monitoring performance, and infusing automation and ease at every step, Yottaa delivers faster, more shoppable sites that drive conversion rates and sustainable revenue growth. • Trusted by over 1,500 leading sites like Bombas, Brooklinen, Callaway Golf, Pet Supermarket, Tarte, Tilly’s, and YETI, Yottaa boosts site speed by up to 30%, reducing bounce rates and enhancing the overall shopper journey. • Yottaa transforms eCommerce sites, maximizing ROI and delighting shoppers across every page, browser, and device. • Yottaa is seeking a motivated and customer-focused Associate Customer Success Manager to support customer success initiatives. • This role is essential in driving customer engagement, improving customer satisfaction and ensuring retention of an assigned book of business.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 1-3 years of experience in customer success, account management, or related field. • Basic understanding of eCommerce, site performance, or digital experience best practices or a strong desire to learn. • Strong communication and relationship-building skills. • Ability to document and communicate customer feedback internally. • A proactive and customer-first approach with strong critical thinking skills. • Operates with a growth mindset and has the ability to learn quickly. • A team player who can collaborate across departments to support customer success.