Network Engineer II
6 days ago
Description
• Design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks. • Works with Project Managers to effectively deliver service requirements to customers. • Designs DWDM network per Network Architectures standards and future growth of our network and customer base. • Implement DWDM wave circuit designs for the core of the network as needed. • Creates Engineering Design Packages that are discernible by Operations personnel. • Provides timely updates to project managers and leadership for service deliverables and due dates. • Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. • Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. • Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues. • Opens, forecasts, and maintains a budget based off of the service commitments. • Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment. • Exercises interpersonal skills in working with all internal customers. • Performs other related duties or projects as assigned by management. • Manage workload to identify critical issues and prioritize those items that must be completed daily. • Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. • Show initiative in getting work done. • Participate in operations-related projects, as needed. • Support manager during customer or network escalations as requested. • Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.
Requirements
• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. • Minimum of three (3) years telecommunications and/or data networking experience. • Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. • Excellent verbal and written communication skills. • Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. • Experience using Microsoft Office or Google programs and project management software. • Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. • Deal with some abstract but mostly concrete variables. • Familiarity with majority of the below products: Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia. • Salesforce, ServiceNow, Sitetracker equivalents. • Telecom inventory systems, Metasolv is a bonus. • Microsoft Office and Google programs, specifically Visio, Excel or G equivalent.
Benefits
• Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Fitness membership discounts • Generous paid time off policy including paid parental leave
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