Director of Product Management

6 days ago

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Crunchtime

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Restaurant Back Office Systems • Supply Chain Management • Labor Management • Inventory Management • SaaS

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Description

•At Crunchtime, being a Director of Product means being a product-obsessed, people-focused, and growth-minded individual with a high degree of empathy. •We’re looking for an avid learner, a mentor, an influential communicator, and a systems thinker who can grow and build an organization that thinks strategically yet drives decisions using data. •Having a bias toward ownership, detail-oriented thinking, and a desire to work in true partnership with Engineering and Design are essential. •Collaborate with cross-functional team members from engineering, marketing, customer success, support, sales, and design, striving towards a set of clear OKRs. •Manage and mentor a team of product managers and designers. •Co-own the future vision, strategy, and roadmap for an entire product line. •Lead customer and product discovery to launch innovative solutions. •Craft and own the product backlog for new features. •Triage and prioritize bugs to maintain a cohesive and seamless user experience. •Build customer relationships to understand their challenges, pain points, and goals. •Drive product development with a cross-functional team of engineers and designers •Define and analyze metrics to inform product success and iteration •Mentor and help grow other product managers in the organization.

Requirements

•Seamless execution and planning skills •Experience and familiarity with customer and product discovery frameworks and tools such as, but not limited to: User Story Mapping, Customer Journey Mapping, User Personas, Jobs to be Done (JTBD), and Product Requirement Documents (PRDs). •7+ years of experience managing technical software products •3+ years of experience managing a team •Experience building and iterating on products with cross-functional teams in an agile environment •Excellent written and verbal communication and presentation skills with ability to articulate customer JTBDs and problems to solve •Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback •Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done •Ability to engage directly in technical conversations and translate to a non-technical audience •Experience coaching and mentoring others

Benefits

•Great mission-driven team members from diverse backgrounds with a strong company culture •Competitive pay •Flexible PTO •Paid company holidays •Yearly team off-sites •International travel opportunities •Medical, dental, and vision benefits (FSA, HSA & HRA options) •Basic & Voluntary Life Insurance •401k employer match •Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot) •Commuter benefits •Work in an open environment on solutions that are reshaping the way businesses operate •Fun team events •Ability to have a big impact •10 weeks of paid parental leave •Fitness reimbursement •Learning & development funds