Group Manager - Product Marketing

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• Lead a team of product marketers, driving GTM strategy and execution for our core Service solution while inspiring the team to drive purpose, impact, and value in their work. • Develop and maintain a deep understanding of the CX market with respect to buyer needs, personas, and competitors. • Craft and own product narratives and solution messaging that communicate the core use cases and value delivered from our Service solution. • Orchestrate marketing and enablement initiatives for our core Suite offering. • Demonstrate, and coach the team to develop strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers. • Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD’s customer stories, etc.)

Requirements

• 8+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software. • Proven experience managing a high-performing team, including coaching & development. • Articulate and very skilled at storytelling in a simple straightforward way. • Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines. • Executive presence and ability to engage with senior leadership in a constructive and collaborative manner. • Willingness to go beyond strategy in order to support execution and realization. • Determination to focus on outcomes and be self-motivated and directed. • A customer-first mentality. • BA/BS or equivalent.