Senior Solutions Consultant

3 days ago

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• Drive customer success by understanding challenges and creating solutions. • Act as a trusted advisor and advocate during the sales cycle. • Conduct in-depth discovery workshops to uncover customer challenges. • Develop and present customized demonstrations aligned with customer value. • Work collaboratively with sales, marketing, product management, and customer success teams. • Maintain a deep understanding of Zendesk products and industry best practices. • Stay current with Zendesk product certifications and participate in ongoing training. • Be willing to travel up to 50% as necessary to meet with clients.

Requirements

• 5+ years of experience in a presales role with a focus on Enterprise. • Experience in CCaaS, CX, WEM, or ITSM technologies • Specific vertical industry expertise (e.g., Retail, Financial Services). • Proven track record of selling to enterprise and mid-market executives. • Strong interpersonal, communication, persuasion, presentation, and writing skills. • Outstanding problem-solving skills. • Demonstrable understanding of common cloud architecture and integration concepts. • A bachelor’s degree or equivalent experience is required; a graduate degree is a plus.

Benefits

• Bonus eligibility • Benefits and related incentives