Customer Engineer - Solution Architect

16 hours ago

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Description

• Seeking a highly skilled, motivated, and customer-focused Customer Engineer. • Responsible for providing technical expertise, support, and guidance to customers. • Ensure customer satisfaction by delivering excellent service and troubleshooting complex issues. • Play a crucial role in driving revenue growth by supporting sales with technical expertise. • Collaborate closely with sales team to understand customer needs and present solutions. • Conduct product demonstrations and deliver compelling presentations to showcase product features. • Develop innovative solutions tailored to customer requirements and business challenges. • Provide technical expertise and guidance during the pre-sales phase.

Requirements

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. • 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must. • Strong technical background with proven experience as Customer Engineer or in a pre-sales / technical sales role, preferably in the information security industry. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. • Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions. • Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions. • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment. • Willingness to travel to customer sites and industry events as needed.

Benefits

• Stock options • Attractive benefits • Annual bonus (for non-commissioned roles)