Senior IT System Analyst

February 11

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ZigZag Offshoring

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ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.

offshoring • outsourcing • recruitment • digital services • philippines

501 - 1000 employees

👥 HR Tech

🎯 Recruitment

🏢 Enterprise

📋 Description

• Provide support and triage for all systems by troubleshooting problems, configuring hardware and software, implementing backup processes, and assessing systems for upgrades or replacement. • Setup, deploy and maintain ICT systems including PCs, mobile devices, Unified Endpoint Management console, IoT devices, security programs etc. • Ensure assets register is complete and up to date as per audit and internal requirements • Manage on-boarding/off-boarding processes with the scripted automatic provisioning and de-provisioning of employee’s software, hardware and access levels using third party external IdPand Directory services such as LDAP and Active Directory protocols. • Conduct regular access reviews and IT asset auditing. • Maintain accurate and detailed IT documentation and procedures. • Maintain email security configurations and evaluate email-based attack vectors utilising SPF, DKIM, and DMARC protocols. • Maintain TXT records on DNS Hosted Zones to ensure records remain current and relevant. • Take part in PCI-DSS and ISO27001 audit interviews. • Deploy scripted (code) and non-scripted (no-code) secure configurations to endpoints via Unified Endpoint Management Console. • Design, create, and implement data protection and information security rules to prevent data egress from enterprise systems. • Investigate new technology for Zai to consider and participate in projects as required. • Work with the Snr Business Systems Manager as required to provide backup for any Admin work on Zai Business Systems. • Motivate the team to achieve organisational goals. • Enable team members to achieve completion of tasks to meet the SLA’s for the internal IT team • Conduct training, shadowing new hires and cross-training for team members to maximise their potential.

🎯 Requirements

• A Bachelor's degree in Computer Science or a related field OR 3 years equivalent industry experience • Experience with MacOS, iOS, Android, and Microsoft Windows 10+, Google Workspace, and associated Unified Endpoint Management software (e.g. JamfPro, MobileIron, Kandji, WorkspaceONE, JumpCloud etc.) • Experience in Confluence, Jira, and Atlassian. • Experience with industry-leading AV software (e.g. BitDefender, CrowdStrike etc.) • Experience with shell command languages such bash, PowerShell, zsh etc. • Experience in Identity Access Management • Excellent English communication skills that enable you to speak to anyone within the organisation from C- Level to front line staff