Customer Experience Consultant
4 days ago
🇺🇸 United States – Remote
💵 $19 - $31 / hour
⏰ Full Time
🟢 Junior
💼 Consultant
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• Deliver top-notch customer service efficiently and on time. • Provide guidance and best practices via phone, email, chat, and social media. • Assist customers with product usability questions and first contact resolution. • Accurately document customer interactions using CRM software. • Be a specialist on dotloop's products and champion customer feedback.
Requirements
• One year experience in a customer service or communications role. • Working independently to handle a high volume of customer cases. • Proficient in web-based products, MS Office, and Salesforce. • Basic Real Estate knowledge preferred. • Excellent communication skills and ability to build positive relationships. • Need a reliable, consistent internet provider with no workday interruptions. • Remote work experience preferred.
Benefits
• Comprehensive medical, dental, vision, life, and disability insurance coverage. • Parental leave and family benefits. • Retirement contributions and paid time off. • Equity awards based on experience, performance, and location.
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